Terms and conditions | Hammam Córdoba

GENERAL TERMS AND CONDITIONS OF CONTRACT

This section establishes the contracting and acquisition of SERVICES through the website https://hammamalandalus.com/ (hereinafter the website), owned by HAMMAM AL ÁNDALUS, S.L. (hereinafter the responsible party).

By accepting this contract, the consumer and/or user (hereinafter customer) accepts the following:

1.- That the user is a person with sufficient capacity to enter into contracts.

2.- That the user has read, understood and accepted without reservations, each of the points stated in these general conditions.

3.- That the user assumes all established obligations.

These conditions will have an indefinite period of validity and will be applicable to all reservations and contracts made through the Responsible party at https://hammamalandalus.com/

The Responsible party reserves the right to modify the contractual offer, constituted by these general conditions and the list of SERVICES and their prices at any time, though said modifications will not affect previously closed contracts by the user. For all these reasons, it is recommended to read them carefully before proceeding with the purchase of any service offered.

IDENTITIES OF THE PARTIES

On the one hand, HAMMAM AL ÁNDALUS, S.L. (Owner of the website https://hammamalandalus.com/) with CIF B67908103, with registered office at Calle SANTA ANA, NUMBER 16, CP 18009, GRANADA, SPAIN.

Contact address and telephone.

On the other hand, the client, whose purpose is to be a consumer and/or user of the same and/or contract the services of the website.

COMMUNICATION AND CONTACT

For communications purposes, the Responsible party provides to the client the following means of contact:

Email: cordobaadministracion@hammamalandalus.com

Phone: +34 957 48 47 46

The communications made between the customer and the Responsible party through such means will be considered effective and valid for all purposes.

RESPONSIBILITY OF THE CUSTOMER

The customer is obliged to make lawful use of the website and the services provided therein, respecting the current legislation and refraining from damaging the rights and interests of third parties and the Responsible party.

The customer is responsible for the veracity of the data that he/she provides to the website, therefore responding to the consequences that could be caused by providing false or erroneous data on this website.

The customer must respect and accept the general contracting conditions, and the legal and privacy notices established on this website.

Failure to comply with the foregoing may result in the withdrawal or cancellation of services by the Responsible party without prior notice and without giving them the right to any compensation, as well as the start of any legal actions to which the Responsible Party is entitled to.

RESPONSIBILITY

The Responsible Party undertakes to respect the obligations established in these general contracting conditions.

For any other information or to resolve any queries, the customer will have the form established for this purpose in the “customer service” section, either through the telephone + 34958805481 or via email to the email address lpd@hammamalandalus.com establishing your inquiry.

LANGUAGE

The language(s) in which the relationship with the customer is achieved are Spanish, English, French, German, and Italian.

OBJECT OF THE CONTRACT DESCRIPTION OF THE SERVICES

The purpose of this contract is to regulate the relationship between the Responsible party and the customer at the moment in which his/her consent is granted during the contracting process, by checking the corresponding box. (A box that prior to its acceptance, will inform about these general conditions, legal notice, and privacy policy of this website). The contractual relationship will entail the provision of a service by the Responsible party in exchange for a specific price of the user.

CONTRACTING PROCESS

The contracting of web services can be done according to what is established in these general contracting conditions. The person making the reservation must provide their personal data (name, surname, telephone, email, zip code, province, country) and the personal data of their companions or any other individuals included in it, in order to make the corresponding reservation and assignment of the contracted services, communicate any changes related to their reservations and shifts, and inform them of the necessary conditions for an adequate provision of the service.

OFFERED SERVICES

Among the catalogue of services, the following are offered;

Online Reservations can be made at the different locations or facilities located in Granada, Córdoba, Madrid, Malaga and Palma.

The duration of the service will be reported and several services can be combined and acquired together as a pack. In any case, the price, duration and their turn will be informed.

The user can register on our website in advance to make the reservation he/she wants.

The main characteristics of each SERVICE are described in its corresponding files or sections. (Features, price, offers, discounts, etc.).

Offers and promotions are properly marked and identified as such, conveniently indicating the previous price and the current price of the offer.

For any information about the order, the customer will have the form established for this purpose in the section “customer service” or through the phone +34958805481, or via email to the e-mail address lpd@hammamalandalus.com.

PRICE OF THE SERVICES

The prices indicated for each service are shown in Euros (€) including VAT (Value Added Tax).

The indicated service prices, unless expressly stated otherwise, do not include any additional services or annexes to the purchased service.

Nevertheless, the customer may check and calculate the total price of the service with the exact breakdowns before proceeding to formalize the payment in the purchase process established by the Responsible party.

PAYMENT METHOD

Online reservations can only be made with a credit card*. We use virtual POS. When making your reservation, your card will immediately receive a charge to your account.

1) *By credit card. Through this means of payment, the customer will have to provide his card number, expiration date, and CVV number. In this case, your data will be encrypted and sent under a secure server to the virtual POS of the bank. This procedure does not provide the card number to the Responsible party.

The following credit cards are accepted; VISA, MASTERCARD, AMERICAN EXPRESS AND MASTER.

If the payment has not been processed, contact your bank to ensure that it allows you to execute international payments. If you continue to experience problems with your payment, please contact us.

2) By bank transfer:

– The bank transfer is used when a customer is not able to make the payment by credit card.

CANCELLATIONS

We understand that your plans can be interrupted and changed. If this turns out to be your case, please inform us as soon as possible. Next, find our cancellation policy:
● Cancellations or date changes must be communicated by email to …. at least 48 hours in advance.
● Free cancellation up to 48 hours before your appointment date. We will refund the price paid.
● No refunds will be made for tours that begin in less than 48 hours.
● No refunds or date changes are accepted once the service has been carried out.

FORCE MAJEURE

Neither of the contracting parties will have any responsibility for any type of fault due to major cause or breach of these conditions due to unforeseen circumstances or circumstances beyond control, such as fortuitous acts, war, terrorism, embargoes, actions of civil or military authorities, fires, floods, accidents, strikes, or lack of transport, fuel, energy, labor or material facilities. The termination of the contract will be postponed until the termination of the force majeure situation.

RIGHT OF WITHDRAWAL

In accordance with the provisions of Articles 102 et seq. of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users, consumers may exercise the right of withdrawal for contracts concluded at a distance under the following terms:

For services without a specific date or execution period (vouchers or open services): The consumer has the right to withdraw from the contract within 14 calendar days without justification, pursuant to Article 102 of the TRLGDCU. The withdrawal period begins from the date the contract is concluded. To exercise this right, the consumer must communicate their decision via the provided contact means, and may use the withdrawal form included below. In the event of withdrawal, payments received will be refunded within a maximum of 14 calendar days from receipt of the communication.
For services with a specific date or execution period (bookings with a time slot): Pursuant to Article 103.l) of the TRLGDCU, the right of withdrawal shall not apply to contracts for Hammam services, massages, or treatments when a specific date or period of execution is provided. Consequently, for bookings with an assigned date and time, the consumer shall not have the right of withdrawal.
Commencement of services during the withdrawal period: Pursuant to Article 103.a of Royal Legislative Decree 1/2007, if the consumer expressly requests that the provision of services begins during the withdrawal period, they must grant express consent and acknowledge that once the contract has been fully executed by the employer, the right of withdrawal is lost.

For these purposes, before booking or using any service included in a purchased voucher/gift card, the consumer must expressly confirm both their request to begin the service during the withdrawal period and their knowledge of the consequences regarding the loss of their right of withdrawal. In case of partial execution, the consumer maintains the right of withdrawal for the unexecuted part, paying the proportional amount for the services actually rendered.

WITHDRAWAL FORM

(Only complete and return this form if you wish to withdraw from the contract)

Attn:

Corporate Name: HAMMAM AL ANDALUS BALNEARIOS S.L.
Address: Calle Santa Ana, 16, 18009 Granada (Spain)
Email: info@hammamalandalus.com

DECLARATION: I hereby notify you that I withdraw from my contract for the provision of the following service:

Contracted Service:
Booking or Order Number:
Consumer Name:
Consumer Address:
Email:
Date of Purchase:
Date of Request:
Consumer Signature (Only if this form is submitted on paper)

COMPLAINT FORMS

At the address, Calle SANTA ANA, NÚMERO 16, CP 18009, GRANADA, SPAIN, the consumer and/or user has the complaint forms available at hand, as established by the relevant regulations in this area. Nevertheless, the consumer and/or user may, in any case, request the referral of the same through the contact form established for this purpose in the section “customer service” or at the electronic address lpd@hammamalandalus.com, Customer Support form.

JURISDICTION AND APPLICABLE LAW

The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.

COMPLIANCE WITH REGULATIONS APPLICABLE TO WELLNESS CENTERS AND SPA SERVICES

All services offered at Hammam Al Ándalus comply with the health regulations applicable to wellness centers and spas. This includes strict protocols for hygiene, safety, and water quality, ensuring our facilities provide a safe environment for our clients’ well-being. Furthermore, we follow the recommendations of health authorities to ensure each treatment is performed under optimal conditions.